Title	PROJECT LEADER/MANAGER
Location	Dallas, TX.
Company	Big Six Consulting Firm
Package	Competitive compensation package offered
Primary Accountabilities and Responsibilities                                                                 - Responsible for project management - Provide technical expertise in the area of call center   and customer management - Must possess technical expertise in PBX (Private   Branch Exchange): including phone switching and   the administration of phone systems - Responsible for CTI (Computer Telephony Integration):   including screen pop - ups and automation of   profiles from incoming calls - Responsible for ACD (Automated Call Distributors):   Call center setups where agents handle certain   incoming calls for certain areas - departments,   divisions, etc. - Responsible for IVR (Interactive Voice Response): Call   center options giving automated option   responses - Responsible for WFM (Work Force Management) -   Forecasting, staffing, and scheduling tools
Credentials / Knowledge / Skills Preferred                                                                 - Bachelors's degree, preferably in MIS or Computer   Science - Seven to ten years of experience preferred - Must possess strong experience in technology   implementations in IVR, PBX, CTI, ACD, or WFM - Experience in successful help desk implementations - -   Sales Force Automation- such as dispatch   modules setups, customer information systems   and/or database systems